A: We believe in making unique pieces for a short period of time allowing each one of our buyers to purchase something no one else has. If you see an item on our social media page but do not see it on our website the item is no longer available. We understand how frustrating this can be so we are always looking to create the next best thing so you can be part of our community of confident and passionate people.
A: We ship worldwide! International shipping takes roughly 10-15 business days in transit. Please note we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.
A: We provide Free standard shipping on all order above $200!
Express Shipping 1-2 business days: $15.00 ** please note your order must be placed before 12pm PST for the order to go out the same day. If the order is made after the cutoff time it will ship the following business day. Signature is required.
A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS.
A: All Bodysuits, Swimwear, and Intimates are a final sale. In addition any and all sale items inclusive of flash sales, and orders with a coupon code are considered a final sale. Refunds and exchanges are not permitted.
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at info@Onkarri.com. One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at info@Onkarri.com and one of our representatives will be happy to assist you.
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. However, you can email us at info@Onkarri.com and we might be able to switch your order within 24 hours!
A: To make a return or exchange please print and fill out the form included inside your parcel and send it back with your returned merchandise. In the event of an exchange a standard shipping fee of $6.95 within the USA or $14.99 International will be charged to your card for shipping. Once your return parcel is received processing time is 7-10 business days to process your return. A confirmation email will be sent to you once the refund has been processed.
A: Please allow up to 10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 10 business days of us receiving the package please contact our customer service team at Iceyandkay@gmail.com and one of our agents will be happy to assist you. The refund does process in our systems for up to 3 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account
A: Regular Priced Items bought on Onkarri will be accepted for a refund or exchange within 14 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, INTIMATES, AND BODYSUITS ARE FINAL.
A: At this time we do not offer store credit or gift cards in exchange for a refund.
In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with reshipping the item out to you in a timely manner. email info@Onkarri.com
