Please contact us at
Customer service available 9am - 5pm Monday to Friday:
We reply within 1-2 hours to email inquiries.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@Onakrri.com
To return your product, you should contact us directly and we will assist you with return and exchange!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping for product will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.